To Candy Cane:
First of all I would like to say that I appreciate your honesty. At least you come straight forward and confess it's a scam. I myself remember being a manager there and on the phones as well. I believed in the company until I found out towards the end of my employment that the whole thing was a sham. The guilt I felt was terrible. This is why I warn others of Suntasia.
Candy Cane you are the first person NOT to defend your company's practices and simply come clean. I don't blame you for trying to make a living. That's not what this forum is about. It's about giving out important information to the consumers who might be duped by Suntasia's agents concerning their checking account.
Now I do know Quality Control monitors to make sure the calls are legit but my problem is before the recording starts. By the time customer verifies his or her personal information the agent has TOTALLY changed his/her tune. Many customers complain that what was said on the recording is NOT what the agent specified earlier before they agreed to accept the offer. So it's the agent misrepresenting themselves throughout the whole call. It is one of the reasons why you guys are currently being investigated by the Florida Attorney Generals office for the second time in six years. The problem? Unfair and deceptive business practices along with illegal debiting of checking accounts.
From what I know Suntasia has hired an outside law firm to handle their mess. That in itself is saying something. I am not vindictive or disgruntled in any way. I was glad when I left there and found another job but sadly for the rest of you who need a paycheck it's a struggle to survive there.
So far Suntasia has had two federal investigations, three tv news stations exposing the company's questionable business tactics and six bank alerts nationwide!
And now, are you ready for this? The Better Busines Bureau has sent out an alert of their own to warn consumers of this shameful company.
Here it is, DIRECTLY from the BBB website:
http://www.thelocalbbb.com/alerts/alert ... newstype=1
CURRENT ALERT:
Suntasia Marketing Targeting Area with Deceptive Calls
Date: November 13, 2006
Suntasia Marketing Targeting Area with Deceptive Calls
Company Saying "You've Won a Vacation," Quoting Personal Info
Spokane, WA. - November 13, 2006 - An elderly woman from Spokane received a call a couple nights ago from Travel Agents Direct. The person calling was named Arthur Holden, and the number displayed on her Caller ID was 877-777-2709, and yet the number the telemarketer left for her to call was 727-683-1112.
When she tried a call to the 877# number, a voice recording stated that "this is a call to which long distance charges apply, please dial "1" first.
The telemarketer was offering 2 nights anywhere in the US, and airfare up to $500 on American Airlines for a shipping and handling fee of $1.95.
The elderly woman said, "NO, I do not give you permission to take money out of my account," to which the telemarketer said they
already HAD her account number. They proceeded to read her CORRECT banking info off, both her routing and account number.
The elderly woman, with her adult child, went to the bank immediately to report this activity, and the bank is watching her account for any unauthorized activity.
Scary, or what? And who, exactly is this company, anyway?
BBB investigations came to find that the long distance number given for this company is directly linked to Suntasia, a marketing group for vacation packages/promotions and long distance service located at 8751 Ulmerton Road, Largo, FL, 33771-3832, Web site:
http://www.suntasia.com
This company has amassed
160 complaints as of the release of this alert, and based on BBB West Florida files,
this company has an unsatisfactory record with the Bureau due to failure to respond to one or more complaints and two or more unresolved complaints. However the business has resolved most complaints presented to the Bureau.
This company also has an
unsatisfactory record due to a pattern of complaints concerning misrepresentation and sales practices, unauthorized billing and credit issues, refund disputes and delivery issues.
This company has responded to some complaints regarding such companies as, but not limited to, FreeStuffForYou, Imperial Majesty, Paradise Vacations, Membership Services, Capital Travel, Capital Vacations, Two Talk Communications, and Travel Agent Network (TAN).
End of Alert.
So you see Candy Cane, Suntasia is only putting themselves in a worst position by not changing their business tactics. I hope you can find another job soon b/c these crooks are not worth losing your dignity over.