All victims of this scam need to contact Western Union at at 1-800-325-6000.
Forward any suspicious emails to
spoof@westernunion.comOther Contacts
Colorado Customers:Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at 303-894-7575 or by mail at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202
Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:
The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
Copies of any available documentation supporting the complaint and efforts toward resolution.
Any suggestions regarding a preferred resolution of the complaint.
Maryland Customers:The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Western Union Financial Services, Inc. at Commissioner of Financial Regulation, Attention Complaint Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, phone 1-888-784-0136.
Texas Customers:After first contacting Western Union Financial Services, Inc., if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:
In Person or U.S. Mail: Texas Department of Banking, 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Fax Number: 512-475-1313
E-mail Address:
consumer.complaints@banking.state.tx.usWebsite Address:
http://www.banking.state.tx.us