Double Post, YEEHAW!
STEP ONE
-Call the Florida State Attorney Genral's Office, division of Consumer Protection at 850-414-3990.
-Report what went on to a representative.
-Fax a written copy of your complaint along with any documents involved to the FL. AG's office at 850-410-1630.
STEP TWO
-Go to
http://www.800helpfla.com and fill out a complaint form, found in the list of links on the left of the page.
-Mail any supporting documents to the address listed below.
-For follow up, call the Division of Consumer Services at 850-488-2221.
Florida Department of Agriculture and Consumer Services
Division of Consumer Services
Terry Lee Rhodes Building
2005 Apalachee Parkway
Tallahassee, FL 32399-6500
STEP THREE
-Call the Pinellas County Department of Justice / Consumer Protection Division at 727-464-6200
-Mail a written copy of your complaint including both your and the offending company's name, address and phone number to the address listed below.
Department of Justice and Consumer Services
Office of Consumer Protection
15251 Roosevelt Blv. Suite 209
Clearwater Florida, 33760
After that, as far as I've been informed, the only thing you can do is file charges.
I recieved a call from a male representative for Fidelity Credit stating that I was elegible for an unsecured Visa card with a $500.00 limit. I was told there were no fees save for the activation and processing fee of 129.95, which I post dated out for the 26th of June. It was withdrawn from my account 48 hours earlier than I authorized, resulting in an estimated $600.00 in overdraft charges. I was told my card would arrive by July 20th at the extreme latest, and come early August, I recieved a packet from them. It was a small booklet listing banks and cards that they offer, including various fees that they would include. A list that I already had from another company, that was sent to me for free. I called customer service and asked about what was going on, and which point I was told that this company had nothing to do with distribution, that all they did was send out these booklets to people looking to rebuild their credit.
I argued with this customer service representative for about half an hour, and she refused to let me speak to her supervisor. Since then, I have called back a total of 43 times, and each time, the same woman aswers the phone and argues with me. There's never a supervisor, she never knows when the supervisor will be in. She's told me that the terms and conditions I agreed to were to pay $129.95 for this packet. As well, I'm told that the male I spoke to never worked there. She offered to replay the terms and conditions call that was recorded for me, and I have had her do so for me three times. My voice is on the terms and conditions recording, but there's two different terms and conditions recordings, neither of which involve the male representative to which I originally spoke. One recording is of an automated male being completely ambiguous about what these terms and conditions are relating to. The other is of a female being very specific, and it both recordings, it seems have had my voice edited into them which would be a very simple thing to achieve using only the programs on a basic copy of Windows XP.
In any case, after going around and around with the customer service woman, the only person it seems works for this company, I decided to hit the internet and see what I could find. Turns out there's a google list about 19 pages deep of message boards, websites and users complaining of the same problems. And here's the part that gets me. There are four numbers that I've documented now that this company calls from. They change almost daily. The primary number 7275968705, is disconnected at least twice a week, and has popped up on caller ID as Fidelity Credit, Fidelity Credit Inc. and National Consumer Services.